What it costs to cancel, and what happens if you need to change a booking instead. Your booking is governed by the version of this policy that was in force when you made it, never by a later one.
Not published yet
No version of this policy has been published, so there is nothing here we are willing to state as the terms. The cancellation terms for your booking are shown before you pay and again on your confirmation, and they are what governs it.
A fixed price for five classes of car, with every charge for the route already inside it.
Getting your last booking back.
Five classes of car, each with one fixed price that already includes the charges for the route. You choose a car before you pay.
What people ask
How do I cancel or change a booking?
Cancel in your account. The refund is worked out from the version of the cancellation policy your booking was made under and shown to you before you confirm anything. To change a booking, use the "Request a change" link on it and we will reply.
Which version of the policy applies to me?
The version that was in force when you booked, never the current one. Your confirmation and the booking in your account both link to the exact version, and this page will show you that version if you follow the link from either of them.
When does the refund arrive?
We start the refund as soon as the cancellation is confirmed, and it goes back to the card that paid. How long it then takes to appear is your bank, and it is usually a few working days.
What if you cancel?
You are refunded in full. We do not charge a fee for a booking we cancel, and the policy says so in terms rather than leaving it to be assumed.
Can I change the booking instead of cancelling it?
Often that is cheaper. Use the "Request a change" link on the booking and tell us the new time or address; we re-price it against the rate card your booking was made on and tell you the difference before anything is charged or refunded.
What counts as a no-show?
A no-show is recorded only after your free waiting has run out, a further grace period has passed, and we have logged at least two attempts to reach you. If you are running late, call PENDING and the car will wait.