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PENDINGPENDING

Contact us

A person answers the telephone. Not a menu, not a form that promises a reply within two working days.

Telephone
PENDING
When a person answers
PENDING. Our hours of business are being confirmed. Somebody is reachable on the number above at any time while a booking of yours is running, which is a condition of our operator licence.
Email
PENDING
Operating centre
PENDING

Or book without calling

Pickup time
London time, in 15-minute steps.
Getting your last booking back.

Five classes of car, each with one fixed price that already includes the charges for the route. You choose a car before you pay.

While you are travelling

Call the number above and quote your booking reference. It is on your confirmation and in every message we send you. Someone at the operating centre can reach your chauffeur, move the pickup, or deal with anything else about the booking.

Making a complaint

Email PENDING or call PENDING and ask for a complaint to be recorded. We give it a reference, tell you who is handling it, and keep the record for as long as our licence requires.

If you are not satisfied with how we have dealt with it, you can take a complaint about a licensed private hire operator to Transport for London.

We handle every complaint the same way, whoever carried out the booking and however it was made.

Lost property

Call with your booking reference. We record lost property against the booking and against the chauffeur, so the search starts from the right car rather than from a description of it.

What people ask

Can I speak to a person?
Yes. Call PENDING. Someone answers during our hours of business and at any time while a booking of yours is running, which is a condition of our operator licence rather than a promise we invented.
How do I make a complaint?
Email PENDING or call PENDING and ask for a complaint to be recorded. We acknowledge it, give it a reference and tell you who is handling it.
I have left something in the car.
Call PENDING with your booking reference. We record lost property against the booking and against the chauffeur, so the search starts from the right car rather than from a description.
How do I cancel or change a booking?
Cancel in your account. The refund is worked out from the version of the cancellation policy your booking was made under and shown to you before you confirm anything. To change a booking, use the "Request a change" link on it and we will reply.
When do I pay?
You pay when you book, by card, Apple Pay or Google Pay. Card details go straight to our payment provider and are never held on our systems. If you would rather book by telephone, call PENDING.